MelcoDiag Unresponsive After Connection

[mitcher9]

Hi
My bike is a 2011 Multistrada 1200S
I am running MelcoDiag on a Windows 11 laptop and have used both a USB and Bluetooth ELM V1.4 devices to connect the bike to the laptop. I have had the Bluetooth ELM1.4 working with an Aprillia using TuneECU.
I can connect to the bike and the software attempts to read the VIN but comes back with no values. It then asks to selcet "yes" for a 2011 bike or "no" for a 2012. It then reports "getting software". Once that process has finished I then select the "resets" tab but when clicking "Service Interval" MelcoDiag becomes unresponsive and I have to stop the program via task manager. I notice that when running MelcoDiag without connected to the bike and selecting the "Resets" tab I received the warning about UMAP back-up but when connected to the bike I do not appear to get this warning message when clicking on "Resets" tab, I am running MelcoDiag in Adminsitrator mode and tried checking the box for running in Compatability with Windows 8 but there is no difference. Debig report below and hope someone can offer advice. Many thanks, Robert

"File generated On 01/07/2025 22:35:16"
"Software version 2.0.4.5"
"ELM version : ELM327 v1.4"

"Auto Detect Bike = "
"User Bike = Multistrad 1200s/2011"

"CAN Bike = "
"Ecu = MELCO HIMEJI "
"Hardw = J001"
"Softw = 00000007"
"OilService = YES"
"DesmoService = NO"

" vin DATA
vin 037F1A11
vin 7F1A31
vin DATA
vin DATA
vin DATA
vin DATA
vin DATA
vin DATA
vin DATA
vin DATA
vin 31A8FD07F1A31

7 PIDS active founds

020_0000005528F00000
080_06000000C8000006
018_000042001000645C
200_0000000000000000
110_6032580440000E10
100_200738417D3EDE00
150_00A3A3407
"
"Vin = "
"DTC = "
"D250CDC9"
"Bike = 6"
"lic found

"
"not registered"

[jpl250rs]

i will check the freeze issue
but yo can press get licence button after you select the year of your bike .
button will be ungrayed once you will have the licence

[mitcher9]

Many thanks for the reply and appreciate your help and advice.
By way of an update, the application appears to work but freezes/becomes unresponsive after every action. For example, it has reset the oil service reminder and then froze. I restarted the application and tested the cooling fan, the fans started as soon as I clicked the test button but the application froze and would not respond.
Thanks again.

[mitcher9]

Hi
Is there any update regarding your checking of the freeze issue?
Many thanks

[jpl250rs]

not yet , i will try to fix it for the next release

[mitcher9]

Many thanks and much appreciated. All the best.

[wayne90782]

I also encountered the same problem
My Bike 2012 Multistrada 1200S