I've send a request for a license on the 17th of May, but unfortunately have not received a reply since (Yes, I've checked my spam folder as well

What can I do to have my MelcoDiag released for usage?
"File generated On 17-5-2025 13:06:40"
"Software version 2.0.4.4"
"ELM version : ELM327 v1.4"
"Auto Detect Bike = MTS 1200S DVT"
"User Bike = MTS 1200S DVT 2017"
"CAN Bike = "
"Ecu = "
"Hardw = "
"Softw = 10SW041870UP¬ŠP"
"OilService = NO"
"DesmoService = NO"
" vin DATA
vin DATA
vin 135A905A444D41413031464148425020ABD9303231393032555020AC8A5120ADFD4120AECE4120AFD3412
vin 7F1A12555555558020AA208020AB3D4020AC9E4020AD834020AEA44020AFB94
vin 7F1A12555555553020A99B3020AABC3020ABA13020ACF23020ADEF3020AEC8
vin 5020ABD90C5A9531305357303431383730555020AC8A5020AD975020AEB01020AFFD1020A0461020A15B
15 PIDS active founds
022_000000000003F954
023_000000FC7F830930
188_80277D47807B49B7
240_0100600442000802
024_00000B0E00000311
020_8000950000004F11
080_2C30010020A00323
100_C706023027000354
120_4A648B47E84816E4
200_0000000000000000
174_CE7F0000656B0108
178_D67F072F637A01B7
17C_00000000CD95012E
018_0002A00082004C28
019_96096
"
"Vin = ZDMAA01FAHBP«Ù02"
"DTC = "
"A6F0B0C5"
"Bike = 2"
"lic not found
ZDMAA01FAHBP«Ù02
"
"not registered"