Diavel 1260s - 2019 - Service info

[q.dance]

I own a 2019 Ducati Diavel 1260S.
Software: 10SW0449218
VIN: ZDMGE00AAKB001069
I’ve just had the Desmo service and the annual service done, and I’d like to clear
the service notifications using your software, but I’ve run into a problem.

Here’s the situation:
1. I connected the motorcycle. - OK
2. I read the data (it only picked up the model, VIN, and software version)—unfortunately, it didn't retrieve the ECU and hardware data.
3. I registered the license. - OK
4. I copied it into the application folder. - OK
5. I launched the app, and everything works fine—except for resetting the service and Desmo indicators.

Do you happen to know what the problem might be?
In attachment photo.

[jpl250rs]

still the 10sw software
i have not found yet why this one in particular is so difficult to reset on some bikes , and working on different ones

[q.dance]

So unfortunately, no one has been able to resolve this issue?
I've attached the log file below.
Do you have any alternatives?

Code: Select all

"File generated On 26.06.2026 11:49:41"
"Software version 2.0.5.0"
"ELM version : ELM327 v1.5"

"Auto Detect Bike = Diavel 2019"
"User Bike = 2019"

"CAN Bike = "
"Ecu = N/A"
"Hardw = N/A"
"Softw = 10SW049218"
"OilService = YES"
"DesmoService = YES"

"
15 PIDS active founds

024_000000000000047E  
080_1B62BCC050000411  
100_C70604004100045C  
174_F27F005E74690209  
178_0A8004357B6C02D1  
020_0000BB1000008A1E  
110_00004310000C6805  
17C_00800100B17902A0  
150_0006007B000049B8  
210_0000005AFF0009FB  
188_7FF77C637FA34A2C  
022_000000000003FA73  
023_0000000080470A0B  
018_0002A000A5004BC1  
01_  
*ECU found TX:7E0 RX:7E8
*ECU found TX:7E1 RX:7E9
*ECU found TX:7E2 RX:7EA
*ECU found TX:7E4 RX:7EC
*ECU found TX:7D4 RX:7DC
"
"Vin = ZDMGE00AAKB001069"
"DTC = "
"E6F23D1B"
"Bike = 3"
"lic found
PaniVIN: ZDMGE00AAKB001069
lic is valid
***reset date interval***
service date : 260626
***reset date interval***
service date : 260626
"
"registered"