Hello, i'm Sergio from Italy

[SergioDucati939]

hello at all, i live in italy and i have a Ducati Supersport 939 S. I have installed the app and connect to my bike but even if i have send a request for the licence i stay waiting without can use the app.

[jpl250rs]

welcome

you can use the app without licence , the only difference is the reset buttons are not activated
if the software can read correclty the bike data , and you submit correclty the licence form , which include the bike model and year and your email ,
you shall receive a lic file within 24hours

[SergioDucati939]

thank you for your reply, i have used the app and all work fine except the reset the annual service.
this is what the software have generated:
"File generated On 19/06/2025 20:32:41"
"Software version 2.0.4.4"
"ELM version : ELM327 v1.5"

"Auto Detect Bike = SuperSport 939"
"User Bike = 2017"

"CAN Bike = "
"Ecu = "
"Hardw = "
"Softw = "
"OilService = YES"
"DesmoService = YES"

" vin 145A8F035A444D5641303041414842303031303233
vin DATA
vin DATA
vin DATA

9 PIDS active founds

024_000000000000047E
080_228228C00520046C
188_8001800180010691
022_000000000003F6EF
023_0000005480010637
018_0002A00020C0488C
019_960960000000083B
020_00403010000009A5
100_C81200800000047E
"
"Vin = ZDMVA00AAHB001023"
"DTC = "
"B828A797"
"Bike = 2"
"lic not found
ZDMVA00AAHB001023
"
"not registered"

my bike is Supersport 939S, year 2017, my email: sergiomtr67@gmail.com

i hope this will help for receive the licence!
thank you so much!

[jpl250rs]

why you don't press get licence button in melcodiag directly ?

[SergioDucati939]

I have do that, two times and the program have advise me to hafe sended two requisiti for the same bike.... i stay waiting the licence until yestersay

[jpl250rs]

i don't find your request neither by vin neither by email .
i don't understand what you are doing wrong ,
by the way i'll send it by email

[SergioDucati939]

thank you so much. Tomorrow i will try if work all fine.
dont know what is happen, but i have send the request with the button on melcodiag one time.... then i have try another time and have say about i have send two times the same request.....
anyway really thank you, i hope all will work now.

[SergioDucati939]

all done! annual service resetted. Thank you!
i have try for first with Melcodiag but even if the button work correctly the service on the display dont go away... after that i have do a test with JPdiag and even if when i push the button is like the software dont do nothing.... on the display is disappear the service voice and when i turn on the bike dont compare anymore the voice annual service. Perfect!
Thank you for your work!

Sergio

[jpl250rs]

with jpdiag it's impossible
you surely make it with melcodiag , then it was completly off after you switch ogg ignition . it's my guess