Trouble requesting license

[agolio]

Hi everyone,
I'm having trouble requesting the license using my setup. The debug output doesn't allow me to proceed with the license request I think but I'm not sure, and I'm not sure what the issue might be.
My motorcycle is an scrambler 800 2023 uses a 6-pin red diagnostic connector, and I'm using an OBD2 ELM327 v1.5 adapter.
Has anyone experienced something similar or knows what could be causing this problem? Any help would be appreciated!
I leve you the debug
"File generated On 14/10/2025 14:11:38"
"Software version 2.0.4.1"
"ELM version : ELM327 v1.5"

"Auto Detect Bike = "
"User Bike = DUCATI SCRAMBLER ICON 2023"

"CAN Bike = "
"Ecu = ÌÌÌÌ"
"Hardw = ÌÌÌ"
"Softw = 11CCCCCC"
"OilService = NO"
"DesmoService = NO"

" vin DATA
vin DATA
vin 7F1A11CCCCCCCC
vin 7F1A22
vin 7F1A11CCCCCCCC

12 PIDS active founds

174_FC7F0060E66A0B68
178_FA7F0331836A0BF0
17C_0A800100D07B0B7A
188_7FFF7D4780AF4D62
020_0040001000000CE3
022_000000000003FD20
02A_0001800000000CF3
023_000000547F570D1D
18C_7FF7800200000EFF
080_2BC2BC1F00200694
100_C802000FFF0015E9
024_0000000000040774
"
"Vin = "
"DTC = "
"12C0E9D5"
"Bike = 7"
"lic not found

"
"not registered"

that vin I think is wrong. Melcodiag don't show me the vin when it read the bike

[jpl250rs]

where did you buy the elm ?
a lot of v1.5 are not working properly

[agolio]

I think it was from ebay
Which one you recomend me?

[agolio]

When I press get license and it open de web where I fill with my e-mail apear this in to the white box


ÌÌÌÌ
ÌÌÌ

11CCCCCC
300_4580000806F70D43
18_
80_
100_
Global_ vin DATA vin DATA vin 7F1A11CCCCCCCC vin 7F1A22 vin 7F1A11CCCCCCCC13 PIDS active founds 240_0000012C001347D8 024_0000000000040453 020_0040001000000BB0 02A_0001800000000BA0 174_EC7F006ADA6A0D06 178_FC7F0130966A0DB5 17C_00800100CF7B0DC2 080_2BC2BC1F002004AE 100_C802000FFF0013A7 188_7FEF7D3F80A340E7 022_000000000003F0A1 18C_7FF7800200000144 023_000000547F5B00EB
OIL0_DES0

[agolio]

I forgot to tell you that when I type "Get License," a warning appears asking if the motorcycle is 2011. It says yes, if it's 2012, it says no. I tried both options because the motorcycle is 2023.

[jpl250rs]

yes the software is not able to identify your bike
i think your elm adaptator is not compatible
*check for lonelec, obdauto , bmdiag

[agolio]

Do you have a photo to identify it better?