Multistrada 1200S 2011 Need Licence

[SpannerRash]

I have been trying to get a licence for Melcodiag for my Multistrada 1200S 2011.

I have connected using a ELM 321 1.5 cable, but the softwared doesn't seem to connect, and the information in the window is rejected by the message system when I try to send it for a licence.

I have tried 2011 and 2012. I have changed the com port speed.

I have attached some images showing the kind of thing I have got.

I want to reset the PIN, and to check DTC's

[jpl250rs]

have you downloaded recently ?
the com speed is 38400 for a conventionnal ELM
can you post your debug report ?

[SpannerRash]

Thanks for getting back to me.

I have downloaded the Melcodiag software and used it straight away this week.

Your comment about conventional ELM are you saying I have the wrong cable?

I do not know how to find the "debug" report. Please can you tell me how to get it.

[jpl250rs]

button create report ,
check in the same directory as melcodiag the file MelcoDiag.exe.debug.txt file
if the button write report isn't activated after the init sequence , untick tick debug info request

[SpannerRash]

Here is a debug screenshot.

[jpl250rs]

the com speed is ok , but you get no data from the ecu , the possible reasons could be :
- you dind't switch on ignition
- you are not connected on the diagnosis port
- your elm is not compatible ( we having problem with some v1.5 as yours)

[SpannerRash]

Just to update this thread.
I bought another ELM cable.
This time it worked.
Thanks for the advice.