Jpdiag

I am struggling to connect to my 2023 Ducati Scrambler (not the next-gen model). I've used the program before to reset my service, but I am currently getting the issue below. I get this error when I select MC3, when I choose anybike it will pull up some of my info, but will direct me to tick MC3.

oh i see ,
i'm working on a new version which i hope fix this.
it's not yet finish , but the connection issue shoulb be better.
if you want to try it i can link you to the beta

Yes please! The only thing different from my setup from before is using a new laptop. I do not have another at my disposal to try.

let me know if it's better with this one
https://jpdiag.akress.com/MelcoDiag3.exe

No luck
"Index was outside the bounds of the array"

Any other ideas? I've tried the other USB ports and all the bauds. Made sure my drivers were all good. I'm stumped.

not really ,
i would need to do a remote session.
it looks like the ignition is off instead of on
debug report may help too

Hello, any luck with the solution? I'm have the exact same issue with my 2018 Monster 797. Tried the link above for the beta. No luck. I'm using the 1.4 interface. Able to connect with MC3 software but there's no option to clear desmo.

we still not do a remote session for investigating

I can do the remote if you'd like?

great so let's plan a schedule and get connected with rustdesk when ever you can