ECU is already registered

[Dragan70]

Hello,
I applied for a free license through the software and I got a message that this ECU is already registered and that I should contact you if I lost the file.. Since I bought a used motorcycle, the previous owner was probably registered. I've been waiting for two weeks and I haven't received a license.
Any advice?

Multistrada 1000ds

Thanks

[jpl250rs]

i can't do anything if you don't give me the serial of your ecu

[Dragan70]

Hi,
is this what JPDiag reads as ECU Info enough?

: 96511803B
: IAW5AMHW103
: 00
: 1211PU01
: 0000
: 5AMP0
: AA AA AA AA AA
: WLoad1039T
: 20 21 03 17
: 3XV-2DK6D

[jpl250rs]

yes i sent a new one