my bike info does not populate in the software?

[2014mts1200bob]

the obd2 adapter connects to com port 3, np. when the software is connected to my bike I hear sounds coming from the bike like its communicating. nothing populates in the field for bike info. any recommendations ?

[jpl250rs]

you can post your debug report then i can start checking the possible causes

[2014mts1200bob]

I forgot to include my bike is a 2014 Multistrada touring. I am looking to reset the oil change interval and the keyless code and continued maintenance going forward.

I copied and pasted the contents of the file. I hope this helps. thanks

`"File generated On 11/4/2025 8:43:17 PM"
"Software version 2.0.4.8"
"ELM version : ELM327 v1.5"

"Auto Detect Bike = "
"User Bike = 2014"

"CAN Bike = "
"Ecu = "
"Hardw = "
"Softw = "
"OilService = NO"
"DesmoService = NO"

" vin:NO DATA

>

3 PIDS active founds

?_
"
"Vin = "
"DTC = "
"3271D8F1"
"Bike = 4"
"lic not found
hard :
soft :
"
"registered"

[jpl250rs]

where did you buy the elm v1.5 ? i'm affraid it could be your issue

[2014mts1200bob]

I bought it from ebay. I can try to return it. Is there an adapter you recommend?

[jpl250rs]

lonelec,bmdiag,obdauto ...