my bike info does not populate in the software?

[2014mts1200bob]

the obd2 adapter connects to com port 3, np. when the software is connected to my bike I hear sounds coming from the bike like its communicating. nothing populates in the field for bike info. any recommendations ?

[jpl250rs]

you can post your debug report then i can start checking the possible causes

[2014mts1200bob]

I forgot to include my bike is a 2014 Multistrada touring. I am looking to reset the oil change interval and the keyless code and continued maintenance going forward.

I copied and pasted the contents of the file. I hope this helps. thanks

`"File generated On 11/4/2025 8:43:17 PM"
"Software version 2.0.4.8"
"ELM version : ELM327 v1.5"

"Auto Detect Bike = "
"User Bike = 2014"

"CAN Bike = "
"Ecu = "
"Hardw = "
"Softw = "
"OilService = NO"
"DesmoService = NO"

" vin:NO DATA

>

3 PIDS active founds

?_
"
"Vin = "
"DTC = "
"3271D8F1"
"Bike = 4"
"lic not found
hard :
soft :
"
"registered"

[jpl250rs]

where did you buy the elm v1.5 ? i'm affraid it could be your issue

[2014mts1200bob]

I bought it from ebay. I can try to return it. Is there an adapter you recommend?

[jpl250rs]

lonelec,bmdiag,obdauto ...

[2014mts1200bob]

so now I am connected but wont clear the oil reset it shows -500 every time I power on still. tried the pin reset- The pin start is no longer is an option when you press the power button with the key away from the bike. I would appreciate any help you can give.

"File generated On 11/10/2025 6:49:54 PM"
"Software version 2.0.4.8"
"ELM version : ELM327 v1.4"

"Auto Detect Bike = MTS1200"
"User Bike = 2014"

"CAN Bike = "
"Ecu = MELCO HIMEJI "
"Hardw = J001"
"Softw = 00020302"
"OilService = NO"
"DesmoService = NO"

" vin 145A8F035A444D3132425357304542303130333030

6 PIDS active founds

022_0000000000000000
018_0000560000000004
020_07000048BE000000
080_04000500000000C8
024_6500F5B300000000
110_0032580440000E10
"
"Vin = ZDM12BSW0EB010300"
"DTC = "
"3271D8F1"
"Bike = 1"
"lic found
lic is valid
ZDM12BSW0EB010300
"
"registered"

[2014mts1200bob]

I read the owners manual and the pin has been reset now. oops

[jpl250rs]

how you wake it works so ?

[2014mts1200bob]

I tried connecting with the any bike option. The vin and software populates. when I go to the resets menu I click on the button for service interval or the reset dash pin, lights flash on my obd adapter but I don't hear the bike response. I connected with the M3C. M3D... option no info populated but when I click the button for service reset and reset pin I hear the bike responding. The pin did reset but the oil service counter did not reset.