TPS/SERVICE GRAYED OUT, LICENSE OK

[desmodue68]

Hello, I have read this forum in and out looking for solutions but haven't find one yet. I have reinstalled the JPDiag app, copied my license to the folder and everything seems to work fine, except sometimes I don't get the SERVICE RESET or the TPS RESET prompts visible.

When I finally get the RESET prompts in view, they appear grayed out, and so far, I haven't been able to perform a reset.

Whenever I open the app, I automatically get redirected to the "Request license" page on the website but If I apply to another license, it says I already have one.

License file (cle) does not have any tabs in Properties; it's just a general file so I can't access permissions.

Thanks

[jpl250rs]

just unlock the cle.lic file by right click on it

[desmodue68]

Did that, nothing happens. I reinstalled the app, opened PROPERTIES and gave full permission to System and Me as admin. Still have the same problem, TPS and SERVICE do not appear, I have to open and close tab many times and when it finally appears, they are both in gray. After reinstalling, TPS/SERVICE does not appear at all.
Do you think a new license could solve the issue?

[jpl250rs]

your ecu serial is well 60HFIZ62H ?

[desmodue68]

ECU 60HFIZ62H 037 07
MAP is: SB37SNPZ

[jpl250rs]

so your licence is correct , if you want , i can check what's wrong on rustdesk

[desmodue68]

Yes, please.
I'm pretty sure I did the installation correctly. Maybe I missed a step or two.
Thanks

[desmodue68]

I did some extra tests:

1-Used my son's Laptop. Same results, so it is not a problem with my computer.
2-With cables connected to bike and app disconnected, I can see SERVICE/TPS boxes grayed out.
3-With app connected, boxes disappear. No gray. No nothing.

Any thoughts?

Thanks

[jpl250rs]

all the possible causes are listed here viewtopic.php?t=5
i can check on rustdesk what's going on ...